YOUR PRIVACY IS TAKEN SERIOUSLY
Changes to the policy will be updated here.
This policy relates to all information collected by Sim Luttin and specifically:
> What information is collected,
> How information is used,
> Updating information,
> How you can unsubscribe, and
> Answering your questions or concerns.
WHAT INFORMATION IS COLLECTED
HOW THIS INFORMATION IS USED
Anonymous information collected will only be used as collective data and this data may be given to other people; you will not be individually identified using this data. Any personal information you submit or send electronically will be stored in a secure database that is password protected. Currently, the data may be used to send you information about upcoming events, artwork, and workshops.
You can remove yourself from this list at any time. Under no circumstances will your information be sold for licensing or disclosing your personal information and this information not be shared with any organisation or person outside unless authorised by you.
Information stored in the database will be updated from time-to-time. You can email details you would like updated at any time.
HOW TO UNSUBSCRIBE FROM THIS LIST
If you don’t want to receive any information and updates on upcoming events, artwork and workshops please email email@example.com.
QUESTIONS OR CONCERNS
ABN & GST
Sim Luttin is registered as a Sole Trader ABN : 45 697 823 004.
ARE YOU REGISTERED FOR GST?
This business is not currenty registered for Goods and Services Tax (GST).
Prices listed for pieces on this website that are available for purchase:
> From the artist and directly through this website via Paypal do not include GST, and
> Through a gallery or organisation may include GST in the retail price (paid on the gallery commission, not on the artist commission).
All enquiries big or small can be emailed to firstname.lastname@example.org.
Enquiries will generally be answered within 4-5 business days.
HOW DO I PURCHASE AN ITEM?
Items listed on the website are located in various galleries, exhibitions and at Sim's South Morang, studio. For pieces located at the studio, purchases can be made through the website 'Shop' with Paypal. Most available pieces are located at various galleries in Australia and overseas. If you are interested in something you see, please contact Sim via the 'Contact' page and, if it's available, you will need to liaise with the gallery holding the artwork to purchase the piece. In this instance, you are therefore subject to their operating hours, payment methods and other terms and conditions.
CAN I COMMISSION AN ITEM?
Commission requests are welcome, however, projects should broadly reflect the work represented on this website. For commercial jewellery requests e.g. engagement and wedding rings, it is best to consult a local commercial jeweller (recommendations can be provided on request).
CAN I RECEIVE FUTURE UPDATES?
When you place an order you can choose to agree to be contacted in the future by email with various updates including new work, exhibitions and upcoming workshops. Your privacy is important and all the information you provide will be managed in accordance with the Australian Privacy Act.
WHO PHOTOGRAPHED YOUR ARTWORK?
Most pieces dated from 2009-13 were documented by Andrew Barcham (Melbourne), pieces dated from 2005-08 were mainly documented by Kevin Montague (Bloomington), and 2004-05 by Michael Kluvanek (Adelaide).
HOW DO I UNSUBSCRIBE?
You can unsubscribe from this list at any time by emailing email@example.com.
PRICING & SHIPPING
Pricing and payment conditions may vary depending on where items are purchased.
> All prices listed are in Australian dollars (AUD),
> All online payments will be processed in Australian dollars,
> The amount billed may vary slightly to the total given at checkout due to currency conversion rates and bank fees you may incur,
> Items shipped overseas may be subject to customs inspection and may be assessed for duties and taxes in accordance with national laws of that country,
> As the buyer you are responsible for all duties and taxes incurred, and
> All online payments are made via Paypal to ensure your purchase online is secure.
Postage rates are automatically calculated at the checkout and are available for Domestic (Australian) and International customers.
DOMESTIC >> Orders shipped within Australia that are under $500 in value are sent with Australia Post Express Post and prices are:
> $12 for packages under 500 grams,
> $15 for packages over 500 grams and less than 3kg,
> $20 for packages over 3kg, and
> Orders shipped within Australia that are over $500 in value are sent with Australia Post Express Post and the price is $30 flat rate.
INTERNATIONAL >> Orders shipped internationally that are under $500 are sent Registered Airmail and prices are:
> $18 for packages less than 500 grams,
> $29 for packages over 500 grams but less than 3kg,
> $40 for packages over 3kg, and
> Orders shipped internationally that are over $500 are sent by registered Airmail and the price is a $50 flat rate.
Sim Luttin is based in Melbourne, Australia and approximate delivery times are:
> Within 2-5 days of ordering,
> Orders placed on weekends or public holidays will be processed and packaged within 1-2 business days,
> If you prefer a courier further details will be collected and a quote provided before the order is shipped,
> A courier service is at your expense,
> Domestic orders should arrive within 2-6 business days, and
> International delivery should arrive within two weeks and you will be updated about delays in shipping via email.
RETURNS & EXCHANGES
CAN I RETURN OR EXCHANGE PIECES?
Handmade items reveal the mark of the maker and there are small idiosyncrasies in each piece. All items are checked and packaged extremely well to guarantee they are in perfect condition before they are sent. Please select your pieces carefully, as refunds are only offered when the piece is faulty: not for changing your mind. Exchanges for rings can be made if you order the wrong size and it's within two weeks of purchase or receiving the returned artwork. All exchanges must be returned in the same condition and packaging as it was received and within two-weeks of purchase. If you return something that is faulty, you will be credited the shipping cost.
DO YOU REPAIR JEWELLERY?
Purchased items that are damaged due to circumstances that aren't the result of an inherent flaw in the jewellery or object, can be repaired at a fee of $80/hour + shipping. If an item breaks due to a flaw in the making process, and is returned within 6 months of purchase, the piece can be repaired free of charge and you will be credited the shipping cost.